FAQs
Frequently Asked Questions (FAQ)
Find answers to our most frequently asked questions below. If you need further assistance, feel free to contact us.
Our jewelry is made from a variety of materials including brass, cow horns, bones, and recycled materials. Each piece is handcrafted by artisans in Kenya, ensuring unique and high-quality products.
To maintain the quality and appearance of your jewelry, avoid exposure to water, perfumes, and lotions. Clean gently with a soft cloth to remove any tarnish or dirt.
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Please check our shipping policy for more details.
We offer a 30-day return policy for unused and undamaged items. If you're not satisfied with your purchase, please contact us to initiate a return or exchange.
You can reach our customer support team via email at info@bawahope.com or by calling us at +254 11 0007292. Our team is available Monday to Friday, 9 AM to 5 PM.